Authenticated pre-loved luxury fashion
RETURNS GUARANTEED
EXPRESS SHIPPING AVAILABLE
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Shipping and Returns

SHIPPING AND RETURNS

INFORMATION AND SHIPPING COSTS

We prepare and ship your order in between 1-3 working days and offer express delivery to 80 countries worldwide.

The shipping costs vary depending on the destination country as indicated in the following tables:

 

EUROPE

Countries Standard Delivery Express Delivery
Albania € 15 € 30
Austria € 10 € 15
Belgium € 10 € 15
Bosnia € 15 € 30
Bulgaria € 20 € 35
Cyprus USD 20 USD 40
Croatia € 20 € 35
Denmark DKK 115 DKK 270
Estonia € 20 € 35
Finland € 15 € 30
France € 10 € 15
Germany € 8 € 15
Gibraltar GBP 20 GBP 30
Greece € 20 € 35
Guernsey £ 20 £ 30
Ireland € 10 € 15
Fær Øer Island € 20 € 35
Italy € 7 € 12
Jersey GBP 20 GBP 30
Latvia € 20 € 35
Liechtenstein CHF 10 CHF 20
Lithuania € 20 € 35
Luxembourg € 10 € 15
Malta USD 20 USD 40
Norway € 15 € 30
Netherlands € 10 € 15
Poland PLN 65 PLN 150
Portugal € 15 € 30
Monaco € 15 € 30
United Kingdom £ 10 £ 15
Czech Republic € 15 € 30
Romania € 15 € 30
San Marino € 7 € 12
Serbia € 20 € 35
Slovakia € 15 € 30
Slovenia € 15 € 30
Spain € 10 € 15
Sweden SEK 150 SEK 320
Switzerland CHF 10 CHF 20
Turkey USD 20 USD 40
Hungary € 15 € 30


INTERNATIONAL

Countries Express Delivery
Algeria USD 40
Saudi Arabia USD 35
Armenia USD 40
Australia AUD 50
Azerbaijan USD 40
Bahrain USD 35
Brazil BRL 130
Canada CAD 35
China CNY 250
Colombia USD 40
South Korea KRW 40000
Egypt USD 40
United Arab Emirates  AED 125
Philippines USD 40
Japan JPY 4000
Hong Kong HKD 280
India USD 35
Indonesia USD 35
Israel USD 35
Kazakistan USD 40
Kirghizistan USD 40
Kuwait USD 35
Lebanon USD 40
Macao USD 35
Morocco USD 40
Mexico USD 35
New Zealand USD 40
Oman USD 35
Panamá USD 40
Qatar USD 35
Singapore SGD 50
United States USD 25
South Africa USD 35
Taiwan USD 35
Thailand USD 40
Tunisia USD 40
Uzbekistan USD 40
Vietnam USD 40

  

CUSTOM DUTIES AND TAXES

All prices shown in the checkout include custom duties and import taxes.

DELIVERY TIMES

Your purchases on Lampoo.com are delivered by our partner DHL. Deliveries are made from Monday to Friday, 8 a.m. to 6 p.m., except for national and local holidays.

At the time of purchase, you can choose one of the two shipping methods: Standard or Express. Times will vary depending on the destination country:

 

EUROPE:

DHL STANDARD: delivery within 3–5 working days

DHL EXPRESS: delivery within 1–2 working days

INTERNATIONAL AND UNITED KINGDOM:

DHL EXPRESS: delivery within 3-6 working days

Delivery times are to be used as a guide only. Lampoo does not accept responsibility for any delays in the delivery of your order under certain conditions or during customs clearance, if applicable. We will always endeavor to limit potential delays in delivering your order.

LAMPOO supports BGM as a shipping solution for China.

 

TRACKING YOUR ORDER

After placing an order, you will receive an e-mail with the shipment ID (tracking) number, which you can use to track the order. You can also check the status of your shipment at any time and stay up to date on your purchases in the Orders and Returns section of your profile.

 

RETURNS and REFUNDS

RETURNS POLICY 

Our priority is to offer you the very best shopping experience. That’s why we guarantee the possibility of returning an order that doesn’t meet your expectations. 

You can request return of items purchased on lampoo.com no later than 14 days from the date you received the order.

You'll be refunded the total amount of your order, including any shipping costs incurred to receive it, you will be required to bear only the return shipping costs.

Our team will examine returned items thoroughly, verifying their eligibility for return.

Every item returned must comply with our standards:

- Items must be returned in the same condition they were in when they were received, taking care not to remove the tags from them.

- Items must be returned with the original boxes where applicable.

- We will not accept any return that has been worn, is dirty, or has other signs of wear not present at the time of purchase. Take due care, therefore, when you try on one of our items, making sure – in the case of swimwear, for example – to wear undergarments.

Items returned without the anti-tamper seal and tag with barcode will not be accepted.

Returns that do not pass our quality checks will not be accepted. The package will be sent back to you at your expense and the item will not be refunded.

For more information on the conditions for exercising your right of withdrawal, click here.

RETURNS PROCEDURE

Returning a Lampoo order is quick and easy.

If you placed the order through your account, here's what you need to do:

  1. Log in and go to Orders & Returns.
  2. Find your order and select the item(s) you wish to return, indicating the reason in each case.
  3. Follow the guided procedure to book your pickup, provide your address, and choose your preferred date and time slot.
  4. Once you complete the procedure, an e-mail will notify you that the request has been received.
  5. Pack the items in the original box (our eco-friendly suggestion) or another equally sturdy one. Make sure to seal it securely and effectively.
  6. Attach the adhesive return label that you found in the package when you received it, making sure to cover the previous delivery label. Can’t you find the return label? Do not worry, you can print it out by accessing the section “Orders and Returns” on your account page.

In the event you have placed your order as a guest, please write to customercare@lampoo.com, specifying the order number and the products that you intend to return. One of our representatives will soon get in touch with you to process your request.

Remember that you can only ship your return from the country where you made the order.

You can track your return by using the tracking number you were given in the confirmation e-mail. You can also keep track of the status of your return in the “Orders and Returns” section.

REFUNDS

Returns and refunds are normally processed within 3 working days of receipt at our premises. If the return is accepted and the refund process begins, you will be notified via e-mail and on your account profile.