Information and shipping costs
We prepare and ship your orders within 24 hours and make express deliveries to 80 countries worldwide.
The shipping costs vary depending on the destination country as indicated in the following tables:
|Countries||Standard Delivery||Express Delivery|
|Albania||€ 15||€ 30|
|Austria||€ 10||€ 15|
|Belgium||€ 10||€ 15|
|Bosnia||€ 15||€ 30|
|Bulgaria||€ 20||€ 35|
|Cyprus||USD 20||USD 40|
|Croatia||€ 20||€ 35|
|Denmark||DKK 115||DKK 270|
|Estonia||€ 20||€ 35|
|Finland||€ 15||€ 30|
|France||€ 10||€ 15|
|Germany||€ 8||€ 15|
|Gibraltar||GBP 20||GBP 30|
|Greece||€ 20||€ 35|
|Guernsey||GBP 20||GBP 30|
|Ireland||€ 10||€ 15|
|Fær Øer Island||€ 20||€ 35|
|Italy||€ 7||€ 12|
|Jersey||GBP 20||GBP 30|
|Latvia||€ 20||€ 35|
|Liechtenstein||CHF 10||CHF 20|
|Lithuania||€ 20||€ 35|
|Luxembourg||€ 10||€ 15|
|Malta||USD 20||USD 40|
|Norway||€ 15||€ 30|
|Netherlands||€ 10||€ 15|
|Poland||PLN 65||PLN 150|
|Portugal||€ 15||€ 30|
|Monaco||€ 15||€ 30|
|United Kingdom||GBP 10||GBP 15|
|Czech Republic||€ 15||€ 30|
|Romania||€ 15||€ 30|
|San Marino||€ 7||€ 12|
|Serbia||€ 20||€ 35|
|Slovakia||€ 15||€ 30|
|Slovenia||€ 15||€ 30|
|Spain||€ 10||€ 15|
|Sweden||SEK 150||SEK 320|
|Switzerland||CHF 10||CHF 20|
|Turkey||USD 20||USD 40|
|Hungary||€ 15||€ 30|
|Saudi Arabia||USD 35|
|South Korea||KRW 40000|
|United Arab Emirates||AED 125|
|Hong Kong||HKD 280|
|New Zealand||USD 40|
|United Stated||USD 25|
|South Africa||USD 35|
Custom duties and taxes
We want to give you the very best shopping experience, including taking care of clearing your order through customs should regulations in force require it.
Indeed, you will not need to pay extra on delivery for import duties or local taxes.
Your purchases on lampoo.com are delivered by our partners Nexive in Italy, and DHL in all other countries. Deliveries are made from Monday to Friday, 8 a.m. to 6 p.m., except for national and local holidays.
At the time of purchase, you can choose one of two shipping methods: Standard or Express. Times will vary depending on the country your order is being shipped to:
NEXIVE STANDARD: delivery within 3–5 working days
NEXIVE EXPRESS: delivery within 1–2 working days
DHL STANDARD: delivery within 3–5 working days
DHL EXPRESS: delivery within 1–2 working days
DHL EXPRESS: delivery within 3-6 working days
Delivery times are to be used as a guide only. Lampoo does not accept responsibility for any delays in the delivery of your order under certain conditions or during customs clearance, if applicable. We will always endeavour to limit potential delays in delivering your order.
Tracking your order
After placing an order, you will receive an e-mail with the shipment ID (tracking) number, which you can use to track the order. You can also check the status of your shipment at any time and stay up to date on your purchases in the Orders and Returns section of your profile.
RETURNS and REFUNDS
Our priority is offering you the very best shopping experience. That’s why we guarantee the possibility of return for any orders that don’t meet your expectations.
You can request return of items purchased on lampoo.com no later than 14 days after the date you received the order.
Returns for orders placed in EEC are free of charge.
In the event you would like to return an order from outside EEC the costs of shipping, duties and taxes will be deducted from your refund.
In both cases, any shipping costs incurred to receive the order will not be refunded.
Our team will examine returned items thoroughly, verifying their eligibility for return.
Every item returned must conform to our standards:
- The products must be returned in the same condition they were received in, with the tags still attached. Items returned without the disposable-seal and tag with barcode will not be accepted
- Items must be returned with the original boxes where applicable.
- We will not accept any return that has been worn, is dirty or has other signs of wear not present at the time of purchase. Take due care, therefore, when you try on one of our items, making sure – in the case of swimwear, for example – to wear undergarments.
Returns that do not pass our quality checks will not be accepted. The package will be sent back to you at your expense and the item will not be refunded.
For more information on the conditions for exercising your right of withdrawal, click here.
Returning a Lampoo order is quick and easy.
You can select the items you wish to return in the Orders and Returns section of your profile, indicating the reason in each case. Then follow the guided procedure to request pickup, indicating the address, date and preferred time slot.
Once you complete the procedure, an e-mail will notify you that the request has been received.
Remember that you can only ship your return from the country where you made the order.
You can track your return by using the tracking number you were given in the confirmation e-mail. You can also keep track of the status of your return in the Orders and Returns section.
Returns are normally processed within 3 working days of receipt at our premises. When the return is accepted and the refund process begins, you will be notified by e-mail and your account will be updated.
The time it takes to see and receive the refund depends on the payment method chosen when purchasing:
Credit Card: you will receive a refund within 7 working days of confirmation that the return has been accepted. The time it takes for the refund to be made on your account depends on the credit card network.
PayPal: you will receive the refund within 24 hours of confirmation that the return has been accepted.
Bank Transfer: you will receive the refund within 10 working days of confirmation that the return has been accepted.
Cash on Delivery: you will be asked to indicate a current/checking account so that the refund can be sent by bank transfer. The amount transferred will show within 10 working days of confirmation that the return has been accepted.
Site Credit: you will receive the refund within 24 hours of confirmation that the return has been accepted.