SHIPPING

Information and shipping costs

We prepare and ship your orders within 24 hours and make express deliveries to 80 countries worldwide.

The shipping costs vary depending on the destination country as indicated in the following tables: 

 

EUROPE

Countries Standard Delivery Express Delivery
Albania € 15 € 30
Austria € 10 € 15
Belgium € 10 € 15
Bosnia € 15 € 30
Bulgaria € 20 € 35
Cyprus USD 20 USD 40
Croatia € 20 € 35
Denmark DKK 115 DKK 270
Estonia € 20 € 35
Finland € 15 € 30
France € 10 € 15
Germany € 8 € 15
Gibraltar GBP 20 GBP 30
Greece € 20 € 35
Guernsey GBP 20 GBP 30
Ireland € 10 € 15
Fær Øer Island € 20 € 35
Italy € 7 € 12
Jersey GBP 20 GBP 30
Latvia € 20 € 35
Liechtenstein CHF 10 CHF 20
Lithuania € 20 € 35
Luxembourg € 10 € 15
Malta USD 20 USD 40
Norway € 15 € 30
Netherlands € 10 € 15
Poland PLN 65 PLN 150
Portugal € 15 € 30
Monaco € 15 € 30
United Kingdom GBP 10 GBP 15
Czech Republic € 15 € 30
Romania € 15 € 30
San Marino € 7 € 12
Serbia € 20 € 35
Slovakia € 15 € 30
Slovenia € 15 € 30
Spain € 10 € 15
Sweden SEK 150 SEK 320
Switzerland CHF 10 CHF 20
Turkey USD 20 USD 40
Hungary € 15 € 30


INTERNATIONAL

Countries Express Delivery
Algeria USD 40
Saudi Arabia USD 35
Armenia USD 40
Australia AUD 50
Azerbaijan USD 40
Bahrain USD 35
Brazil BRL 130
Canada CAD 35
China CNY 250
Colombia USD 40
South Korea KRW 40000
Egypt USD 40
United Arab Emirates  AED 125
Filippines USD 40
Japan JPY 4000
Hong Kong HKD 280
India USD 35
Indonesia USD 35
Israel USD 35
Kazakistan USD 40
Kirghizistan USD 40
Kuwait USD 35
Lebanon USD 40
Macao USD 35
Morocco USD 40
Mexico USD 35
New Zealand USD 40
Oman USD 35
Panamá USD 40
Qatar USD 35
Russia RUB 2200
Singapore SGD 50
United Stated USD 25
South Africa USD 35
Taiwan USD 35
Thailand USD 40
Tunisia USD 40
Uzbekistan USD 40
Vietnam USD 40

  

Custom duties and taxes

All prices showed in the checkout do not include custom duties and import taxes. 

Orders delivered to the European Community Countries will not be charged any additional fees.

Those customers who ordered from Countries outside the European Community may be required to pay custom duties and import taxes to receive their purchases. 

Delivery times 

Your purchases on lampoo.com are delivered by our partners Nexive in Italy, and DHL in all other countries. Deliveries are made from Monday to Friday, 8 a.m. to 6 p.m., except for national and local holidays. 

At the time of purchase, you can choose one of two shipping methods: Standard or Express. Times will vary depending on the country your order is being shipped to:

ITALY:

NEXIVE STANDARD: delivery within 3–5 working days

NEXIVE EXPRESS: delivery within 1–2 working days 

EUROPE: 

DHL STANDARD: delivery within 3–5 working days

DHL EXPRESS: delivery within 1–2 working days

INTERNATIONAL:

DHL EXPRESS: delivery within 3-6 working days

Delivery times are to be used as a guide only. Lampoo does not accept responsibility for any delays in the delivery of your order under certain conditions or during customs clearance, if applicable. We will always endeavour to limit potential delays in delivering your order.

LAMPOO supports BGM as a shipping solution for China.

Tracking your order 

After placing an order, you will receive an e-mail with the shipment ID (tracking) number, which you can use to track the order. You can also check the status of your shipment at any time and stay up to date on your purchases in the Orders and Returns section of your profile.

 

RETURNS and REFUNDS

Returns Policy 

Our priority is offering you the very best shopping experience. That’s why we guarantee the possibility of return for any orders that don’t meet your expectations. 

You can request return of items purchased on lampoo.com no later than 14 days after the date you received the order.

Returns for orders placed in EEC are free of charge.

In the event you would like to return an order from outside EEC the costs of shipping, duties and taxes will be deducted from your refund.

In both cases, any shipping costs incurred to receive the order will not be refunded.

 

Our team will examine returned items thoroughly, verifying their eligibility for return.

Every item returned must conform to our standards:

- The products must be returned in the same condition they were received in, with the tags still attached. Items returned without the disposable-seal and tag with barcode will not be accepted

- Items must be returned with the original boxes where applicable.

- We will not accept any return that has been worn, is dirty or has other signs of wear not present at the time of purchase. Take due care, therefore, when you try on one of our items, making sure – in the case of swimwear, for example – to wear undergarments.

Returns that do not pass our quality checks will not be accepted. The package will be sent back to you at your expense and the item will not be refunded.

For more information on the conditions for exercising your right of withdrawal, click here.

Returns Procedure

Returning a Lampoo order is quick and easy.

If you placed your order logged-in through your account, you can select the items you wish to return in the Orders and Returns section of your profile, indicating the reason in each case. Then follow the guided procedure to request pickup, indicating the address, date and preferred time slot.
Once you complete the procedure, an e-mail will notify you that the request has been received.

In the event you have placed your order as a guest, please write to customercare@lampoo.com, specifying the order number and the products that you intend to return. One of our representatives will soon get in touch with you to process your request.

Remember that you can only ship your return from the country where you made the order.

You can track your return by using the tracking number you were given in the confirmation e-mail. You can also keep track of the status of your return in the Orders and Returns section.

Refunds

Returns are normally processed within 3 working days of receipt at our premises. When the return is accepted and the refund process begins, you will be notified by e-mail and your account will be updated.

The time it takes to see and receive the refund depends on the payment method chosen when purchasing:

Credit Card: you will receive a refund within 7 working days of confirmation that the return has been accepted. The time it takes for the refund to be made on your account depends on the credit card network.

PayPal: you will receive the refund within 24 hours of confirmation that the return has been accepted.

Bank Transfer: you will receive the refund within 10 working days of confirmation that the return has been accepted.

Cash on Delivery: you will be asked to indicate a current/checking account so that the refund can be sent by bank transfer. The amount transferred will show within 10 working days of confirmation that the return has been accepted.

Site Credit: you will receive the refund within 24 hours of confirmation that the return has been accepted.