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General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF USE OF THE LAMPOO SERVICES BY BUYERS REGISTERED ON THE WEBSITE WWW.LAMPOO.COM

ONLINE PURCHASE TERMS AND CONDITIONS – LAMPOO LTD

Please read the following important terms and conditions before you buy anything on www.lampoo.com/gb/ (“Website”) and check that they contain everything which you want and nothing that you are not willing to agree to.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’, ‘our’ or ‘Lampoo’ means Lampoo Ltd, a company incorporated in England and Wales under number 13614451 whose registered office is at First Floor, 34 St James Street, London, England, SW1A 1HD; and
  • You’ or ‘your’ means the person using our site to buy Products from us.
  • If you don’t understand any of this contract and want to talk to us about it, or have any questions about our Website, please contact us by:
  • Email, at customercare@lampoo.com or via the contact form on our website; or
  • Telephone, on +44 020 4571 8784, between the hours of 10am to 1pm and 3pm to 6pm Monday to Friday (CET)

Who are we?

We are Lampoo Ltd, registered in England and Wales under company number: 13614451.

Our registered office is at: 34 First Floor, St James Street, London, England, SW1A 1HD.

Our VAT number is GB391812289.

Definitions

In this contract the following terms have the following meanings:

Buyer” means a consumer of legal age (i.e. a natural person using any of the Lampoo Services for a purpose which can be regarded as being outside its business or profession), as the case may be, Registered User on the Website or Guest User of the Website and buyer of Products.

our Services” includes:

  • in relation to second-hand Products which are held by Lampoo on the basis of a consignment agreement with the Supplier and which are deemed by Lampoo to be suitable for sale, verification of the authenticity, quality and condition of the Products; it being understood in any case that, regardless of the assessment and inspection by Lampoo of the authenticity of the Products, the Supplier in question is and remains solely responsible for such authenticity in relation to Buyers, Lampoo and any third party;
  • the offering for sale of Products - which are (i) held by Lampoo under a consignment agreement between Lampoo and the relevant Supplier (as the case may be, as owner of the Product or, in turn, as holder of the Product under a consignment agreement with a third party seller) and which are deemed by Lampoo suitable for sale, or (ii) held by a third party Lampoo's partner Supplier and which are deemed by the third party Lampoo's partner Supplier suitable for sale and sold by Lampoo, in its own name and on its own behalf, on the basis of a third party vendor agreement with such third party Lampoo's partner Supplier; it being understood in any case that the Supplier in question is and remains solely responsible for the authenticity of the Products in relation to the Buyers, Lampoo and any third party, or (iii) owned by Lampoo - by creating and displaying a description and photographs of the Products (1) on the Website, (2) on Lampoo's mobile app (hereinafter, the “Lampoo App”), (3) in Lampoo’s sole discretion, at pop-up stores or at Lampoo’s retail stores (hereinafter, the ”Lampoo Stores”);
  • the managing of all the acts related to the sale of Products through the Website and the Lampoo App, managing and execution of Purchase Orders submitted by the Users and provision post-sale assistance, it being understood that, only in the event of registration on the Website by a User (hereinafter, the “Registered User”), Lampoo will create a User’s personal page on the Website (hereinafter, the “User Account”);
  • in case of a Registered User, the access and the use of the User Account by the Registered User in order to (1) purchase Products on the Website, (2) manage its personal details directly from the User Account and (3) receive post-sale assistance;
  • in case of a non-registered User (hereinafter, the “Guest User”), accessing and using the Website in order to (1) purchase Products on the Website, (2) manage his/her personal information on the Website;
  • in the case of sale of any Products, its packaging and shipping to each Buyer; and
  • the receipt of the amounts paid by each Buyer, corresponding to the Purchase Price.

Purchase Order” means the procedure through which the User orders and purchases a Product through the Website.

Purchase Price” means, in relation to each Product, the purchase price due by the relevant Buyer for the purchase of such Product through the Website.

Products” means items, both second hand and new, as the case may be, such as clothing, shoes, bags and accessories sold through the Website.

Site Credit” means an account in the name of the relevant Buyer, who is a Registered User, on which the Buyer may charge any amount due to Lampoo in respect of its Purchase Orders. The Buyer may use the Site Credit only if it contains enough credit to pay the due amount, because of previous credits of the Buyer for the sale of its Products through the Website.

Supplier” means each owner, both natural and legal persons, of Products offered for sale on the Website.

User” means any person who accesses, visits and uses the Website, whether he/she is, as the case may be, a mere visitor to the Website, a Guest User or a Registered User.

Website” means the website www.lampoo.com managed by Lampoo.

  • Introduction
    • If you buy Products on our Website you agree to be legally bound by this contract.
    • When buying any Products you also agree to be legally bound by:
      • any documents referred to in this contract;
      • extra terms which may add to, or replace some of, this contract. We can unilaterally change this contract for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by publishing the amended contract on our Website and notifying you by email. You can end this contract at any time by unsubscribing from our Website or giving notice if we tell you extra terms apply, however your use of our Website or our Services after we notify you of changes to the contract will constitute your acceptance of the changes; and
      • specific terms which apply to certain Products. If you want to see these specific terms, please visit the relevant webpage for the Products at any time during the online checkout process.

All of the above documents form part of this contract as though set out in full here.

 

  • Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      • read the acknowledgement email (see clause 2.1); or
      • contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of this contract (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

 

  • Your privacy and personal information
    • Our Privacy Policy is available at https://www.lampoo.com/gb/privacy-policy/
    • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

 

  • Our Services
    • Our Website provides our Services to you in relation to your purchase of Products through our Website, including managing and executing orders placed by you and the use of your User Account (as defined below) to purchase Products on our website, manage your personal details and receive post-sale assistance (“our Services”). Our Services are provided by us or our third party suppliers.
    • Once you have registered on our Website, we will create your personal User Account. You are required to sign in to your User Account to use our Services.
    • As condition of access to and use of our Website and our Services, you undertake to abide by all applicable laws and regulations as well as this contract.
    • At our sole and absolute discretion, we are entitled to limit, deny or create different levels of access to, our Services (or any part of our Services).
    • We have the right to limit or deny your use of our Services or disable, suspend or deactivate your User Account, user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of this contract.
    • We may have to suspend the supply of our Services to:
      • deal with technical problems, make minor technical changes or where issues arise with the services of third parties whom we deal with in the course of providing our Services; or
      • update our Services to reflect changes in relevant laws and regulatory requirements.

 

  • User Account
    • In order to access our Services, you must first register for a User Account through our Website. The registration process requires you to input your personal data and to accept this contract, our Privacy Policy and our Cookie Policy. We are not responsible for any wrong or misspelled data you input during the registration process. You must keep your User Account details current and up to date.
    • Upon registration, we will assign you a User Account, a user ID and a password. You will be allowed to change your password by accessing your User Account and following the instructions provided therein. You may at any time modify or delete the data entered during the registration processes by accessing your User Account.
    • You can access your User Account by logging in with your user ID and password. You are responsible for keeping these login details safe and for all activities performed in your User Account. You may not share your User Account or login details with third parties or otherwise allow third parties to use your User Account. You undertake to promptly notify us upon becoming aware of any unauthorized use of your User Account or login details.
    • We reserve the right to reject a registration request or request for a User Account for any lawful reason.
    • You shall be entitled to deactivate your User Account, following the deactivation request procedure provided on our website. We will deactivate your account within 15 days of your request and you will no longer be permitted to access our Services.
    • You acknowledge and accept that any communication regarding this contract may be sent by us to the e-mail address you provided during the registration procedure on the Website or to the e-mail address subsequently updated in your User Account from time to time.
    • By registration on the Website, you accept and acknowledge that Lampoo may freely insert advertisements on the Website.

 

  • Ordering Products from us
    • Below, we set out how a legally binding contract between you and us is made.
    • Through the Website, we sell to Users Products owned by Suppliers. The relevant Supplier shall own all applicable rights in a Product until it is purchased by the relevant Buyer.
    • Each Purchase Order made through the Website or through the Lampoo App creates a purchase agreement entered into between Lampoo and the Buyer regarding a Product owned by a Supplier. Such Product may be (i) detained and put for sale by Lampoo under a consignment agreement entered into by Lampoo and the relevant Supplier (as the case may be, as the owner of the Product or, in turn, as the holder of the Product by virtue of a consignment agreement with a third party seller). After Lampoo obtains the physical possession of the Product, each Product is evaluated, inspected and authenticated by Lampoo and only if deemed adequate it is put for sale on the Website; or (ii) detained by a third party Lampoo's partner Supplier and put on sale by Lampoo, in its own name and on its own behalf, on the basis of a third party vendor agreement with the third party Lampoo's partner Supplier; or (iii) owned by Lampoo. In any case, the Supplier in question is and remains solely responsible for the authenticity of its Products towards the Buyers, Lampoo and any third party.
    • You place a Purchase Order on our Website by following the instructions on our Website. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
      • When you place your order at the end of the online checkout process (ie. when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
      • We may contact you to say that we do not accept your This is typically for the following reasons:
        • the Products are unavailable;
        • we cannot authorise your payment;
        • you are not allowed to buy the Products from us;
        • we are not allowed to sell the Products to you;
        • you have ordered too many Products; or
        • there has been a mistake on the pricing or description of the     
      • We will only accept your Purchase Order when you have paid the Purchase Price and we email you to confirm acceptance (Confirmation Email). At this point:
        • a legally binding contract will be in place between you and us; and
        • we will dispatch the Products to
      • If you are under the age of 18 you may not buy any Products from our Website.

 

  • Right to cancel this contract
    • You have the right to cancel this contract within 14 days without giving any reason.
    • The cancellation period will expire after 14 days from the day after the day you (or someone you nominate) receives the Products unless:

7.2.1   Your Products are split into several deliveries over different days. In this case                                             you have until 14 days after the day you (or someone you nominate) receives the each delivery of each product to change your mind about the Products;

  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

 

Cancellation form

To Lampoo Ltd, 34 First Floor, St James Street, London, England, SW1A 1HD, 020 4571 8784, customercare@lampoo.com:

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following Products [*],

 

Ordered on [*],

 

Name of consumer(s),

 

Address of consumer(s),

 

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

 

  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

  • Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.
    • The Products must be returned through the online procedure accessible directly from the User Account, for each Registered User, or from the dedicated web page, for each Guest User, using the return documents provided by Lampoo and correctly packaged in their original packaging, taking care not to remove the tags, not remove the anti-tamper seal and not damaged or dirtied and in a condition that allows the resale and equipped with all any accessories and the certificate of authenticity, if any, and the transport document sent with the original packaging, so as to allow Lampoo to identify the Buyer (name, surname, address and Purchase Order number). In case of loss of the original package, the Buyer shall, at its own expense, replace it. If the returned Product does not comply with the provisions of this article, the withdrawal will not be effective. The Buyer is responsible for the reduction of the value of the Product due to use of the Product other than that necessary to establish the nature, characteristics and functioning of the Product itself.
    • Returns that do not pass our quality checks will not be accepted. They will be sent back to the Buyer and the refund will not be issued.
    • We will make the reimbursement without undue delay, and not later than:
      • 14 days after the day we received back from you any Products supplied; or
      • (if earlier) 14 days after the day you provide evidence that you have returned the Products; or
      • if there were no Products supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • If you have received Products:
      • you will have to bear the direct cost of returning the Products and
      • you are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products.

 

  • Delivery
    • We use various carriers to deliver our Products. If you want to see your delivery options and costs (which very according to the destination country), these are on our checkout page before you place your
    • The estimated date and time window for delivery of the Products is set out in the Confirmation Email.
    • If something happens which:
      • is outside of our control; and
      • affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the Products.

  • Delivery of the Products will take place when we deliver them to the address that you gave to us.
  • If nobody is available to take delivery, please contact us using the contact details at the top of this page.
  • You are responsible for the Products when delivery has taken place. In other words, the risk in the Products passes to you when you take possession of the Products.
  • If, following 3 (three) attempts of delivery by the carrier, the Product purchased by the Buyer is not delivered to the relative Buyer, such Product shall, as the case may be, be deposited at the carrier’s warehouse for a duration up to 7 (seven) calendar days and then returned to the sender or returned immediately to the sender. If the Product is not collected, it shall become the property of Lampoo and no further right shall be claimed by the Buyer.

 

  • Payment
    • We accept the following credit cards and debit cards: Visa (credit and debit cards), Mastercard (credit and debit cards) and American Express. We also accept PayPal and Klarna payments. Where possible you may also make payment using credits held in your User Account (“Site Credits”) and such other methods as may be set out on our Website. We accept cash on delivery but only in Italy and Germany.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps for example such as :
    • If your payment is not received by us and you have already received the Products, you:
      • must pay for such Products within 7 days; or
      • must return them to us as soon as possible. If so, you must keep the Products in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the Products) and not use them before you return them to
    • Invoices for Products purchased will only be delivered via upload to your User Account.
    • If you do not return any Products (such as where you have not paid for them) we may collect the Products from you at your We will try to contact you to let you know if we intend to do this.
    • Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 7 and 8.
    • The price of the Products:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate; and
      • does not include the cost of delivering the Products where you choose a method of delivery other than our “Standard” free delivery option (if you want delivery options and costs, visit our "FAQ" web page before you place your order).

 

  • Nature of the Products
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the Products:
      • are of satisfactory quality;
      • are fit for purpose; and
      • match the description, sample or model.
    • We must provide you with Products that comply with your legal rights.
    • The Products sold on our website are second-hand, do not have the same quality as new items and may have signs of prior use and wear and tear. Please review any specific descriptions and photos of Products on our website very carefully before you make any purchasing decisions.
    • The packaging of the Products may be different from that shown on the site.
    • While we try to make sure that:
      • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 5% in such weights, sizes and measurements in the Products; and
      • the colours of our Products are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you
    • Any Products sold:
      • at discount prices;
      • as remnants; or
      • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  • If we can’t supply certain Products we may need to substitute them with alternative Products of equal or better standard and value. In this case:
    • we will let you know if we intend to do this but this may not always be possible; and
    • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

 

  • Faulty Products
    • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
    • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

 

  • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

 

  • Accuracy of information and availability of our Website and our Services
    • While we try to make sure that our Website and our Services are accurate, up-to-date and free from bugs and errors, we cannot promise that they will be. Furthermore, we cannot promise that our Website and our Services will be fit or suitable for any purpose or will meet your particular requirements. Our Website and our Services are provided on an ‘as is’ basis and any reliance that you may place on them is at your own risk.
    • We may suspend or terminate operation of our Website and our Services at any time as we see fit.
    • While we try to make sure that our Website and our Services are available for your use, we do not promise that our Website and our Services are available at all times nor do we promise the uninterrupted use by you of our Website and our Services.

 

 

  • Limit on our responsibility to you
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, neither we, nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliated partners, licensees, agents or others involved in creating, sponsoring, promoting or otherwise making available the Website and its contents are legally responsible for:
      • losses that:
        • were not foreseeable to you and us when the contract was formed; or
        • that were not caused by any breach on our part;
      • business losses;
      • losses to non-consumers;
      • any special, indirect or consequential loss or damage, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to reputation or loss of claim; or
      • any direct, indirect or consequential damage, loss or cost suffered, incurred or paid by the User, pursuant to, arising out of or in connection with the use, inability to use or malfunctioning of the Website.

 

  • Other obligations on you
    • In using our Services you agree that:
      • you will use our Services for your own personal purposes only and not for any business purpose;
      • you will not knowingly or recklessly submit any information to us that is untrue, inaccurate, incomplete or misleading;
      • you will not use our Services or our website for any fraudulent and/or illegal purpose;
      • you will not use our Services on behalf of third parties, save for cases expressly authorized in writing by us;
      • you will not perform spamming or phishing activities;
      • you will not carry out any activity that might enable the growth of informatic viruses or other destructive tools and codes that can damage, interfere with, intercept, deactivate, destroy any software or hardware, data or personal information;
      • you will not carry out any activity aimed at undermining the integrity of data or systems used by us and/or any other user of our services or our website and/or gaining unauthorized access to such data or systems; and
      • you will not execute, nor try to execute, transactions with our sellers and suppliers other than via our Services.
    • You undertake to keep us and our affiliates, employees, agents and representatives harmless and indemnified from any and all damages, losses, assets and liabilities (including legal expenses) caused by your improper use of the Website and/or our Services and/or by your breach of this contract.

 

  • Disputes
    • We will try to resolve any disputes with you quickly and efficiently.
    • If you are unhappy with:
      • the Products;
      • our service to you; or
      • any other matter,

please contact us as soon as possible.

  • If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
  • If you want to take court proceedings, the courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
  • The laws of England and Wales will apply to this contract.

 

  • Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.

 

  • Assignment and transfer
    • We may transfer our rights and obligations under this contract to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
    • You may only transfer your rights or your obligations under this contract to another person if we agree to this in writing.

 

  • Ownership, use and intellectual property rights
    • Our Website and our Services and all intellectual property rights in them including but not limited to any text, images, video, audio or other multimedia content, software or other information or material submitted to or on our Website or via the use of our Services (“Content”) are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
    • You must not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of Content on our Website must always be acknowledged. You must not use any part of the Content for commercial purposes without obtaining a licence to do so from us or our licensors.
    • Nothing in these terms grants you any legal rights in our Website other than as necessary to enable you to access our Website. You agree not to adjust to try to circumvent or delete any notices contained on the our Website (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within our Website.
    • Trade marks: “Lampoo” is our trade mark (UK trade mark number UK00003703643 and EU trade mark number 018028446). Other trade marks and trade names may also be used on our Website. The use of any trade marks on our Website is strictly prohibited unless you have our prior written permission or the permission of the relevant trade mark owner.
    • Third parties are allowed to publicly share the Website’s contents by using the buttons that can be found on the Website referring to external social networks, in accordance with this contract. Those who publicly share the Website’s contents take full responsibility regarding the content of their messages.

 

  • Events beyond our control

We shall have no liability to you for any breach of this contract caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

 

  • Communications

We shall provide all notices (i) to the Registered User at the e-mail address or physical address provided by the Registered User during the registration process to the Website (or to the address subsequently provided into the User’s Account) and (ii) to the Guest User at the e-mail address provided by the Guest User at the time of purchase. The User is solely responsible for keeping that information current with us. You agree to receive electronic communications from us and that such electronic communications constitute notices in writing for the purpose of applicable laws. All legal communications or requests regarding the Website or our Services can be made in writing and sent to us via e-mail (unless otherwise specified by us) to the following address: legal@lampoo.com.

 

  • Severability

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

  • No waiver

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.