INFORMATION AND SHIPPING COSTS

We prepare and ship your order in between 1-3 working days and offer express delivery to 80 countries worldwide.

The shipping costs vary depending on the destination country as indicated in the following tables:

 

EUROPE

Countries	Standard Delivery	Express Delivery
Albania	€ 15	€ 30
Austria	€ 10	€ 15
Belgium	€ 10	€ 15
Bosnia	€ 15	€ 30
Bulgaria	€ 20	€ 35
Cyprus	USD 20	USD 40
Croatia	€ 20	€ 35
Denmark	DKK 115	DKK 270
Estonia	€ 20	€ 35
Finland	€ 15	€ 30
France	€ 10	€ 15
Germany	€ 8	€ 15
Gibraltar	GBP 20	GBP 30
Greece	€ 20	€ 35
Guernsey	£ 20	£ 30
Ireland	€ 10	€ 15
Fær Øer Island	€ 20	€ 35
Italy	€ 7	€ 12
Jersey	GBP 20	GBP 30
Latvia	€ 20	€ 35
Liechtenstein	CHF 10	CHF 20
Lithuania	€ 20	€ 35
Luxembourg	€ 10	€ 15
Malta	USD 20	USD 40
Norway	€ 15	€ 30
Netherlands	€ 10	€ 15
Poland	PLN 65	PLN 150
Portugal	€ 15	€ 30
Monaco	€ 15	€ 30
United Kingdom	£ 10	£ 15
Czech Republic	€ 15	€ 30
Romania	€ 15	€ 30
San Marino	€ 7	€ 12
Serbia	€ 20	€ 35
Slovakia	€ 15	€ 30
Slovenia	€ 15	€ 30
Spain	€ 10	€ 15
Sweden	SEK 150	SEK 320
Switzerland	CHF 10	CHF 20
Turkey	USD 20	USD 40
Hungary	€ 15	€ 30

INTERNATIONAL

Countries	Express Delivery
Algeria	USD 40
Saudi Arabia	USD 35
Armenia	USD 40
Australia	AUD 50
Azerbaijan	USD 40
Bahrain	USD 35
Brazil	BRL 130
Canada	CAD 35
China	CNY 250
Colombia	USD 40
South Korea	KRW 40000
Egypt	USD 40
United Arab Emirates	AED 125
Philippines	USD 40
Japan	JPY 4000
Hong Kong	HKD 280
India	USD 35
Indonesia	USD 35
Israel	USD 35
Kazakistan	USD 40
Kirghizistan	USD 40
Kuwait	USD 35
Lebanon	USD 40
Macao	USD 35
Morocco	USD 40
Mexico	USD 35
New Zealand	USD 40
Oman	USD 35
Panamá	USD 40
Qatar	USD 35
Singapore	SGD 50
United States	USD 25
South Africa	USD 35
Taiwan	USD 35
Thailand	USD 40
Tunisia	USD 40
Uzbekistan	USD 40
Vietnam	USD 40

  

CUSTOM DUTIES AND TAXES

All prices shown in the checkout include custom duties and import taxes.

DELIVERY TIMES

Your purchases on Lampoo.com are delivered by our partner DHL. Deliveries are made from Monday to Friday, 8 a.m. to 6 p.m., except for national and local holidays.

At the time of purchase, you can choose one of the two shipping methods: Standard or Express. Times will vary depending on the destination country:

 

EUROPE:

DHL STANDARD: delivery within 3–5 working days

DHL EXPRESS: delivery within 1–2 working days

INTERNATIONAL AND UNITED KINGDOM:

DHL EXPRESS: delivery within 3-6 working days

Delivery times are to be used as a guide only. Lampoo does not accept responsibility for any delays in the delivery of your order under certain conditions or during customs clearance, if applicable. We will always endeavor to limit potential delays in delivering your order.

LAMPOO supports BGM as a shipping solution for China.

 

TRACKING YOUR ORDER

After placing an order, you will receive an e-mail with the shipment ID (tracking) number, which you can use to track the order. You can also check the status of your shipment at any time and stay up to date on your purchases in the Orders and Returns section of your profile.

 

RETURNS and REFUNDS

RETURNS POLICY 

Our priority is to offer you the very best shopping experience. That’s why we guarantee the possibility of returning an order that doesn’t meet your expectations. 

You can request return of items purchased on lampoo.com no later than 14 days from the date you received the order.

You'll be refunded the total amount of your order, including any shipping costs incurred to receive it, you will be required to bear only the return shipping costs.

Our team will examine returned items thoroughly, verifying their eligibility for return.

Every item returned must comply with our standards:

- Items must be returned in the same condition they were in when they were received, taking care not to remove the tags from them.

- Items must be returned with the original boxes where applicable.

- We will not accept any return that has been worn, is dirty, or has other signs of wear not present at the time of purchase. Take due care, therefore, when you try on one of our items, making sure – in the case of swimwear, for example – to wear undergarments.

Items returned without the anti-tamper seal and tag with barcode will not be accepted.

Returns that do not pass our quality checks will not be accepted. The package will be sent back to you at your expense and the item will not be refunded.

For more information on the conditions for exercising your right of withdrawal, click here.

RETURNS PROCEDURE

Returning a Lampoo order is quick and easy.

If you placed the order through your account, here's what you need to do:

1. Log in and go to Orders & Returns.
2. Find your order and select the item(s) you wish to return, indicating the reason in each case.
3. Follow the guided procedure to book your pickup, provide your address, and choose your preferred date and time slot.
4. Once you complete the procedure, an e-mail will notify you that the request has been received.
5. Pack the items in the original box (our eco-friendly suggestion) or another equally sturdy one. Make sure to seal it securely and effectively.
6. Attach the adhesive return label that you found in the package when you received it, making sure to cover the previous delivery label. Can’t you find the return label? Do not worry, you can print it out by accessing the section “Orders and Returns” on your account page.

In the event you have placed your order as a guest, please write to customercare@lampoo.com, specifying the order number and the products that you intend to return. One of our representatives will soon get in touch with you to process your request.

Remember that you can only ship your return from the country where you made the order.

You can track your return by using the tracking number you were given in the confirmation e-mail. You can also keep track of the status of your return in the “Orders and Returns” section.

REFUNDS

Returns and refunds are normally processed within 3 working days of receipt at our premises. If the return is accepted and the refund process begins, you will be notified via e-mail and on your account profile.